cxbd Privacy Policy

1. Introduction and Scope

cxbd operates a safe and reliable online casino and betting platform for players in Bangladesh. We believe that protecting your personal information is one of our most important responsibilities.

This privacy policy explains how cxbd collects, stores, processes, and protects your personal information. This policy applies to all services and features on the https://cxbd.lat website.

By registering on or continuing to use our platform, you are considered to have read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact our support team.

2. Information We Collect

Creating and managing an account on cxbd requires certain personal information. Below is a description of the different types of information we collect:

2.1 Identity Information

• Full name (in both Bengali and English formats)
• Date of birth (for age verification — only persons aged 21 and above may register)
• National Identity Card (NID) or passport number
• Address (district and division)

2.2 Contact Information

• Email address
• Mobile number (may be linked to bKash, Nagad, or Rocket transactions)

2.3 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.4 Usage Information

• Gameplay history, bet amounts, and results
• Time spent on the platform
• Preferred game types and categories
• Bonus and promotion usage records

2.5 Technical Information

• IP address
• Device type, operating system, and browser information
• Session data and login times
• Cookies and tracking identifiers

3. How We Collect Information

cxbd collects your information through various channels:

• Direct collection: Information you provide when filling out registration forms, updating your account, or contacting our support team.
• Automatic collection: Technical information collected automatically through cookies, web beacons, and log files when you use our website.
• Through third parties: Transaction confirmation information from payment processing partners (bKash, Nagad, Rocket, Upay).
• Identity verification: Relevant information collected during the national identity card verification process.

We collect only the minimum information necessary and avoid collecting unnecessary or excessive data.

4. How We Use Your Information

cxbd uses your personal information for the following purposes:

4.1 Account Management

Your information is used to create and manage your account, verify logins, and ensure account security. This process also includes confirming age verification (21+).

4.2 Financial Transaction Processing

Your financial information is used to verify and process deposit and withdrawal requests, detect fraudulent activity, and prevent money laundering (AML).

4.3 Customer Service

Our 24/7 live chat support team may view your account information to assist you. This allows us to resolve your issues quickly and effectively.

4.4 Responsible Gambling

Your gameplay data is monitored to identify problematic gambling behavior and provide assistance when needed. For more information on responsible play, visit our Responsible Gaming page.

4.5 Platform Improvement

By analyzing user behavior and preferences, we continuously improve our platform's quality, user experience, and security measures.

4.6 Marketing and Communications

With your consent, we may inform you about relevant promotions, bonus offers, and site updates. You may request to stop receiving these communications at any time.

5. Sharing Information with Third Parties

cxbd does not sell your personal information or transfer it to advertisers. However, limited information may be shared in the specific situations below:

5.1 Payment Partners

Information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and Upay. These partners receive only the information required for the specific transaction.

5.2 Technology and Service Providers

Server hosting, cybersecurity, and game providers engaged to operate our platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may receive limited technical information for operational purposes.

5.3 Legal Obligations

Providing information may be legally required in response to valid orders or investigations from legal authorities in Bangladesh. In such cases, we always follow due process and provide only the information that is necessary.

6. Data Protection and Security

To protect your information, cxbd follows industry best practices. Our security measures include:

• SSL encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, which prevents data theft or interception.
• Encrypted storage: Sensitive personal information is stored in encrypted format.
• Access controls: Only authorized personnel may access your information for specific, defined purposes.
• Regular security reviews: Our systems and databases undergo regular security testing.
• Two-step verification: Two-factor authentication (2FA) is available to enhance account security.
• Fraud detection: Automated systems detect unusual activity and keep accounts secure.

While we maintain the highest security measures, complete security of data transmitted over the internet cannot be guaranteed. We therefore recommend that you use a strong password and keep your login details confidential.

7. Cookies and Tracking Technologies

Cookies are used on the cxbd website to improve the user experience and ensure the platform functions correctly.

7.1 Types of Cookies

• Essential cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functionality cookies: These cookies are used to remember your preferences (language settings, display preferences).
• Analytics cookies: These collect anonymous usage statistics to help us understand which parts of the platform are used most.

7.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some key functions of the platform.

8. Your Rights

As a cxbd user, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request corrections if any of your personal information is inaccurate.
• Right to erasure: In certain circumstances you may request that your information be deleted (however, some information may need to be retained due to legal and regulatory obligations).
• Right to object to processing: You may object to your information being processed for specific purposes.
• Right to data portability: You may request your account information in a structured format.
• Right to opt out of marketing communications: You may request to stop receiving promotional communications at any time.

To exercise these rights, contact us at [email protected]. We will process your request within a reasonable time.

9. Data Retention Period

cxbd retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information must be retained for a defined period to meet legal and regulatory requirements (including anti-money laundering obligations).
• Financial transaction records: Financial transaction records are retained for the period required under applicable regulations in Bangladesh.
• Anonymized data: Information may be anonymized and retained for a longer period for analytical purposes.

Once the defined retention period ends, information is securely deleted or made non-identifiable so that your identity can no longer be determined.

10. Protection of Minors

cxbd is open only to persons aged 21 or older. We do not collect personal information from minors under any circumstances.

Date of birth is verified during the registration process. If an account is suspected to belong to a minor, that account will be suspended immediately and all associated information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact us immediately at [email protected].

11. Changes to This Policy

cxbd may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be changed.
• A notice will be sent to your registered email for significant changes.
• A notification of changes may be shown when you access the platform.

If you continue using the platform after changes, it will be assumed that you have accepted the updated policy. So please review this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding your information about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We try to respond to all privacy-related requests as quickly as possible. We are committed to protecting your information and take all your questions seriously.